Terms & Conditions
Welcome to Lumen Brew. These Terms & Conditions (“Terms”) govern your use of our website, www.lumenbrew.com and the purchase of our products and services. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions, including any additional terms, policies, or notices referenced here or available by hyperlink. If you do not agree to all of the terms, you may not access the website or use any services. These Terms apply to all users of the site, including but not limited to browsers, customers, vendors, and content contributors.
1. Eligibility & Acceptance
By accessing or using our website, you confirm that you are at least the age of majority in your jurisdiction, or that you have given us your consent to allow any of your minor dependents to use this site. By visiting our platform, you agree to abide by these Terms and all applicable local, national, and international laws and regulations. If you do not agree with any part of these terms, you should not use our website or purchase from Lumen Brew. We reserve the right to refuse service to anyone, for any reason, at any time, especially in case of a breach or violation of any of these Terms.
2. Website Use & Conduct
Lumen Brew provides a platform for users to discover, learn about, and purchase curated blends of tea and related products. You agree not to use the website for any illegal or unauthorized purpose, and you must not, in the use of the Service, violate any laws in your jurisdiction. Any attempt to interfere with the functioning of the website, access restricted areas, or modify its content without permission will be considered a breach of these Terms and may lead to legal action. We expect users to engage respectfully and responsibly with our content, including reviews, inquiries, or community features.
3. Product Information & Availability
We take great care in curating, describing, and presenting our products with accuracy and transparency. However, we do not guarantee that all product descriptions, prices, availability, or other content on the site are always accurate, complete, or current. Occasionally, there may be errors, inaccuracies, or omissions, and we reserve the right to correct these at any time without prior notice. While we strive to ensure the availability of all products listed on the site, some items may be limited in quantity or unavailable due to seasonal factors, supplier limitations, or high demand. In such cases, we may cancel your order with a full refund or offer a suitable alternative.
4. Orders, Pricing & Payment
All orders placed through our website are subject to acceptance and availability. Once you place an order, you will receive an email confirming the details of your purchase. However, this confirmation does not signify our acceptance of the order. We reserve the right to refuse or cancel any order, whether or not the order has been confirmed and payment processed, for reasons including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity. All prices listed on our site are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise specified. Payment must be made through our authorized payment gateways, and your personal and payment details are protected using secure encryption technologies. We do not store your financial information.
5. Shipping & Delivery
We work with trusted delivery partners to ensure your Lumen Brew order reaches you safely and on time. Orders are generally processed within 1–3 business days from confirmation. Estimated delivery times may vary depending on your location, chosen shipping method, and external conditions such as holidays or regional delays. Once shipped, you will receive a tracking number to monitor the status of your package. While we aim to deliver within the estimated timeframes, delays may occur due to circumstances beyond our control. We do not hold responsibility for such delays but will assist you in resolving any issues that arise with delivery.
6. Returns, Exchanges & Refunds
Due to the consumable nature of our products, we do not accept returns for items that have been opened or used. However, if you receive a product that is incorrect, damaged in transit, or past its shelf life, please notify us within 48 hours of delivery by emailing contact@lumenbrew.com with clear images and a description of the issue. Once verified, we may offer a replacement or a refund at our sole discretion. Refunds, if applicable, will be processed to your original method of payment within a reasonable timeframe. We reserve the right to decline refund or replacement requests that fall outside the stipulated window or lack sufficient evidence. For more information, please refer to our detailed Return & Refund Policy.
7. Intellectual Property
All content on this website, including text, images, logos, graphics, packaging, branding, product names, and all other intellectual property, is the exclusive property of Lumen Brew or its content creators and licensors. This content is protected under applicable intellectual property and copyright laws. Any unauthorized reproduction, distribution, or commercial use of our materials without written consent is strictly prohibited. You may not use our content for any unlawful or damaging purpose, including rebranding or creating derivative works. We reserve all rights not expressly granted in these Terms.
8. Limitation of Liability
Lumen Brew is committed to providing a safe, reliable, and seamless customer experience. However, to the maximum extent permitted by law, we do not accept liability for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or consumption of our products. This includes, but is not limited to, damages caused by website downtime, technical issues, delays in delivery, or allergic reactions to ingredients not disclosed by the user. You acknowledge that use of our products and services is at your own risk and discretion.
9. External Links & Third-Party Services
Our website may contain links to third-party platforms, including but not limited to social media, logistics, and payment service providers. These links are provided for your convenience and to enhance your experience. However, we are not responsible for the privacy practices, content, or terms of those third-party websites. We encourage you to review their terms and privacy policies before engaging with their services, as your interaction with them is governed by their respective terms.
10. Changes to Terms & Conditions
We reserve the right to modify, update, or replace any part of these Terms & Conditions at our sole discretion. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website following any modifications constitutes acceptance of those changes. It is your responsibility to review these terms periodically to stay informed of any updates.
